Terms of service

1. The service

Zembraa AI gives businesses AI assistants ("agents") that answer their customers in chat, email and SMS, and can book, move and cancel appointments. The Customer decides what the agents may do on their own and what a person must approve.

2. Account and users

The Customer is responsible for its users, for keeping sign-in details secret and for all activity on the account. Tell support@zembraa.com immediately if you suspect misuse.

3. Prices and payment

• Subscriptions are paid monthly in advance by card through Stripe, at the prices shown on ai.zembraa.com when you order.
• A one-time setup fee is charged on the first purchase. It is not refundable.
• Each subscription includes a number of AI replies per month. Replies above that are charged per reply, at the price shown in the app.
• Zembraa is not registered for VAT, so prices do not include VAT. If Zembraa becomes VAT-registered, VAT will be added from the registration date and the Customer will be notified in advance.
• If payment fails, we may, after written notice, pause the agents until payment is received.

4. Cancellation

The Customer can cancel at any time under Settings → Billing. Cancellation takes effect at the end of the paid period, and started periods are not refunded.

After cancellation the Customer can download its data for 30 days. After that it is deleted, except what we must keep under bookkeeping law.

5. The Customer's responsibilities

• Use the service lawfully, and not for spam, fraud, unlawful content or attempts to bypass security.
• Make sure the knowledge, prices and rules the agents use are correct and up to date.
• Have the right to process its own customers' data, and inform them in its own privacy policy.
• Keep an eye on replies waiting for approval and on conversations handed to a person.

6. Replies from artificial intelligence

AI assistants can make mistakes. Zembraa builds in safeguards (approval of important matters, no invented prices, clear AI disclosure), but the Customer decides which replies are sent automatically and is responsible towards its customers for replies and appointments made through the service. We do not guarantee any particular result.

7. Personal data

Zembraa processes data about the Customer's customers as a processor. The data processing agreement, downloadable under Settings → Privacy, is part of these terms. See also our privacy policy.

8. Third-party services

When the Customer connects services such as Google, Microsoft, Stripe, Twilio or a booking system, their terms also apply. We are not responsible for their errors or changes.

9. Availability and changes to the service

We do our best to keep the service available and stable but give no guaranteed uptime unless agreed in writing. We may develop and change the service. Material changes to the Customer's disadvantage are announced at least 30 days in advance.

10. Rights

Zembraa owns the platform and software. The Customer owns its own content and data, and lets Zembraa process them to provide the service.

11. Limitation of liability

Zembraa is not liable for indirect loss, such as lost profit, lost data or third-party losses. Zembraa's total liability is limited to what the Customer paid for the service in the previous 12 months. These limits do not apply in cases of gross negligence or intent.

12. Changes to these terms

We may change these terms. Changes are announced by email at least 30 days before they take effect. If the Customer keeps using the service after that, the new terms apply.

13. Governing law and disputes

These terms are governed by Norwegian law. The parties will first try to resolve disagreements by negotiation. Otherwise, Agder District Court (Agder tingrett) is the agreed venue.

Contact: support@zembraa.com. ZEMBRAA JOMAA DIGITAL (sole proprietorship, org. no. 938 705 739, Kristiansand, Norway).